Fusion Booking Deposits

How to request a Booking Deposit in Fusion:

Deposit requests can only be triggered manually by you or your team from the appointment book Touch Tip, so nothing will happen without your say.

Make the booking in Fusion or Cloud, Go to the Touch tip to Request the deposit

*If making the booking in Fusion, it will automatically load the Touch Tip
Click the Request deposit button.
The Touch Tip will then show the request date and time.
The Appointment colour will change to Yellow

Exempting clients from booking deposits:

In Fusion, when the following setting is unticked on the client card, the client will be exempted from providing card details and payment.

The Set up:

The feature will automatically be turned on when your payment provider is connected and online booking deposits are active. The Booking Deposit email campaign is automatically active as part of the feature.

No action is required if using the default settings. You can however make any changes to the Email communications, activate SMS and Edit/add further booking deposit rules.

To learn more click here

Email /SMS Example:

Example of the email.

Example: Pay Deposit page

*colours and imaging match online booking themes

SMS Example *not turned on automatically

What changes will the Site see to the Fusion icons/Touch Tip before payment:

Status colour of booking will change when card has been requested.

What changes will the Site see to the Touch Tip:

You’ll see a button in your Touch Tip to Requests Deposits.

Once a deposit is first requested, you'll see the button change to send deposit payment reminders on the Touch Tip. The below image shows no card on file and a requested deposit.

Card on file but deposit not yet requested

"Other payments" button will show if cardless check out or cancellations is active so you can request other options.

*If a booking request is made the client is automatically asked if they would like to opt in to Cancellations and Cardless.

*If you have only requested a cancellation fee OR Cardless Check out you cannot go back and request a deposit.

The tick and cross against Cardless Checkout and Cancellations on the Touch Tip shows which features the client has opted into. If you do not use either of these features (i.e. they are not turned on, they will not be visible on the Touch Tip).

Below is an example where:

the client has a card on file
the client has not opted into Cardless Checkout
the client has opted into Cancellations and
a deposit has been paid

Payment Received/ Not Received:

In Fusion once the deposit has been received from the client the appointment colour and the booking status colour will change to green.
The Touch Tip will also display how much has been received and the date the deposit was received. It will also show if they have opted in to Cardless and Cancellations.
The Touch Tip will show the Green card icon and the amount in the Touch Tip.
If the client does not make payment, up to 3 reminders will be sent and it will display as all reminders sent and to contact the client in Touch Tip.

Example: booked/paid deposit.

Example: This is what the Touch Tip looks like when no deposit has been received and 2 reminders have been sent.

Example: When the client has been sent all 3 reminders and the limit has been reached.

Fusion/Cloud - Reschedule booking

The Booking Deposit will stay with the clients profile if you reschedule the booking.

Fusion - Changing service/ adding extra services

If the service is changed on the day via the appointment book or at point of sale the Booking Deposit will stay attached to the appointment and check out as normal.

When adding or changing service ahead of time, you cannot request a further deposit if the original deposit has already been received. The original deposit is kept against the new booking.