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Set-up Google Review SMS

Set up a dedicated Google Review SMS campaign by syncing your clients from Shortcuts, and configuring an automated SMS campaign. Clients receive a Google Review request 1 day after their visit, with the campaign set to “Set & Forget” for ongoing, automatic delivery.

Step 1: Verify Client Synchronisation

Before creating a Google Review SMS campaign, ensure your client database is synchronising to Marketing Plus. See here for more information on client synchronisation.

Step 2: Create a Google Review SMS Campaign

  1. Login to Marketing Plus

  2. Select Create a New Campaign


3. Choose SMS under More Options

Step 3: Create the SMS

1. Enter the following SMS content:

SMS Template:

Thanks for visiting <BUSINESS NAME>. We'd love if you could please leave us a review: <GOOGLE REVIEW LINK>

2. Select Save and Continue

Important Note: SMS Character Limit

  • The maximum character limit for an SMS is 160 characters.

  • If your message exceeds 160 characters, it will be sent as 2 SMS messages, and you will be charged 2 SMS per client.

  • Make sure your Google Review SMS template stays within the 160-character limit to avoid additional charges.

 

Step 4: Configure the SMS Campaign Settings

  1. Campaign Name: Google Review - 1 Day After

  2. Frequency: Set & Forget

  3. Promotion Based On: Clients’ Last Visit Date

  4. Event Type: Actual

  5. Send: 1 day after the event

  6. Enter Start and Finish Date

  7. Enter Start Time

  8. Select Save and Continue

 

Step 5: Test and Activate Campaign

  1. Select Status

  2. Enter your mobile number to send a test SMS

  3. Once approved, select Activate Campaign

Result: Clients will automatically receive a Google Review request 1 day after their visit, with no further manual intervention required.