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Using the Appointment Touch Tip and Updating Appointment Status

How to efficiently use the appointment touch tip and update appointment statuses in your operations menu.

Key Features of the Appointment Touch Tip

The appointment touch tip provides a quick and easy way to manage appointments and customer details.

  • Access Appointment Details: When you select an appointment, the touch tip opens, showing an overview of the appointment.

touch tip 1

 

How to edit clients profile 

  • View Customer Information: Clicking on the customer’s name allows you to view and edit their details.

edit details

  • Update Appointment Status: You can update the appointment status directly from the touch tip by clicking the buttons at the bottom of the touch tip. Predicted Status: The touch tip displays the next predicted status for the selected appointment. For example Booked> Confirmed > Arrived > Check out

 

booking status


  • More actions: the 3 dotted button(...) on the right will open up with more actions  
    these include: Appointment status, Rescheduling/change to booking, History , SMS and Appointment logs.

3 dot actions

 

How to View Customer History

  • Select the appointment, click on "More" the three buttons (...) on the bottom right corner of the touch tip. Choose Customer History to view past interactions and details.
  • When finished, click the Appointments icon to return to the appointment book.

How to View Clients forms 

  • Form/s that have been sent to the client will be listed and the status of the completions will be identified by the tick or cross.
  • To view the form click on the name of the form 


Benefits of the Appointment Touch Tip

  • Quickly update appointment statuses.
  • Effortlessly view and edit customer details.
  • Access customer history for a complete overview.

With these tools, you can streamline appointment management and provide better service to your customers.