Follow these steps if your SMS confirmations are not sending:
1. Restart Shortcuts
-
Select Exit.
-
If prompted, select Run Now, or reopen Shortcuts manually.
2. Check the SMS Setup
-
Go to Setup > Configuration > General > Confirmation.
-
Ensure Support is ticked under SMS Method.
-
Check that your username and password are entered correctly in Account Settings.
-
Select Configure, then review and select the sending schedule that suits your business.
Important: Make sure Automatically Send Confirmation Requests is selected so SMS confirmations are sent automatically.
3. Check Client SMS Settings
-
Go to Clients.
-
Search for the client’s name and open their profile.
-
Under Opt-in Details, ensure SMS Confirmations is ticked.
4. Check Internet Connection
-
Open a web browser and search something on Google to confirm your internet is working.
-
Once connected, try re sending your SMS confirmations.
5. Check the Country Code
-
Ensure the client’s phone number includes the correct country code (e.g., +61 for Australia).
6. Check Regional Settings on Your Computer
-
Make sure your computer’s regional settings are set to your country (e.g., Australia).
