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Process a Refund with ShortcutsPay Terminal

How to process a refund for a sale that was originally processed on the ShortcutsPay Terminal. 

Processing a Refund

Refunds can be processed for payments made using a single card.
 
Note: Refunds are not available via the ShortcutsPay Terminal for split payments (multiple cards) or transactions that include a combination of payment types. For example, cash and card.
 
Step 1: Bring the refund to POS using the standard refund process.
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Step 2: Click Finish Sale.
 
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Step 3: Select EFT Card as the payment type for the refund.
 
Note: The client’s card does not need to be present for the refund. 
 
A screenshot of a computer AI-generated content may be incorrect.
Step 4: Click Confirm to process the refund.
 
 

In the rare scenario that you need to process a refund for a split payment type (client originally paid with multiple cards, or a mix of cash and card etc) then we recommend you  process the refund via your bank account and put the transaction through Shortcuts under an Offline Payment Type.