Process a Refund with ShortcutsPay Terminal (Stripe)

Processing a Refund

Refunds can be processed for payments made using a single card.

NOTE!!! Refunds are not available via the ShortcutsPay Terminal for some split payments (multiple cards) or transactions that include a combination of payment types. For example, cash and card. In the rare scenario that you need to process a refund for a split payment type, we recommend you process the refund via your bank account and put the transaction through Shortcuts under an Offline Payment Type.

Step 1: Bring the refund to Point of Sale using the standard refund process.

Select the client
Select Client History
Select the transaction that needs to be refunded
Right click and select refund.

Step 2: Click Finish Sale.

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AI-generated content may be incorrect.

Step 3: Select EFT Card as the payment type for the refund. The client's card does not need to be present for the refund to occur.

Step 4: Click Confirm to process the refund.

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Process a Refund with ShortcutsPay Terminal (Stripe)

How to process a refund for a sale that was originally processed on the ShortcutsPay Terminal.

Processing a Refund