Interested in moving to Shortcuts?
Some frequently asked questions and answers about migrating to Shortcuts.
Q: What packages does Shortcuts offer and how much does it cost?
A: Shortcuts offers a range of packages designed for solo stylists through to multi-location enterprises. Pricing varies based on the plan tier (e.g. Climb, Enterprise), the number of terminals/users, and any add-ons (such as SMS bundles or Marketing Plus). The best way to get accurate pricing is to book a demo with our Sales team who can provide a demo and tailor a quote to your business size and needs.
Q: I'm a new salon owner — can I get a demo of the software?
A: Absolutely. We offer personalised demos to walk you through the software and help you find the right fit. Contact our Sales team to book a session.
Q: I used Shortcuts years ago and want to come back — can I reload my old client data?
A: In many cases, yes. If your data was retained, we may be able to restore it when you reconnect.
Q: Can I bring data from my current provider over to Shortcuts?
A: In many cases, yes. Talk to us and we can confirm what can be migrated from your current provider.
Q: I'm a rent-a-chair stylist — is there a suitable Shortcuts package for me?
A: Yes. Shortcuts has options suited to independent stylists operating within a salon environment.
Q: Does Shortcuts integrate with EFTPOS terminals?
A: Yes. Shortcuts Pay offers integrated EFTPOS terminals that connect directly with the software, eliminating manual entry errors and simplifying end-of-day reconciliation.
Q: What are the fees for Shortcuts Pay / integrated payments?
A: Pricing for Shortcuts Pay terminals and transaction fees varies depending on your region and setup. Contact our Payments team directly for a current pricing breakdown and to compare with your existing provider.
Q: Can clients pay deposits online through Shortcuts?
A: Yes. With our Online Booking feature and a linked payment provider, you can require deposits at the time of booking. This helps reduce no-shows and secures your appointment book. Our Sales or Customer Success team can walk you through the setup.
Q: Can I pass on card processing fees to my clients (surcharging)?
A: Surcharging functionality depends on your payment provider and region. Some providers support this natively. Our Payments team can advise on whether surcharging is available with your preferred terminal provider and what the setup involves.
Q: How quickly do online and terminal payments settle to my bank account?
A: Settlement timing depends on your payment provider. Talk to us about your requirements.
Q: What training and support do you provide?
A: Every Fusion package includes comprehensive onboarding and training to ensure your team can maximise the software’s potential. Our support team is available via 24/7 phone, email and chat to assist with any questions.
Q: What are the benefits of switching?
A: Salons that switch to Fusion report significant time savings on administrative tasks, improved staff productivity, enhanced client retention, and revenue growth. The software centralises all aspects of your business operations, giving you greater control and visibility while freeing up time to focus on delivering exceptional client experiences.