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How to Create an Appointment for an Existing Customer in Shortcuts Cloud

Booking appointments for existing customers is straightforward using the Operations Menu. Follow these steps to ensure a smooth booking process:

Step 1: Select Appointment Date and Time

  • If you are not on the appointment page - Access the Appointment Book: From the Menu on the left, choose Appointments.
  • Select a Date: Use the calendar option or quick navigation buttons at the bottom to find the desired day.
  • Choose a Time: Select a time slot in the relevant employee's column.

    time app

Step 2: Choose a Customer

  • Quick Selection: Choose a customer from one of the predefined categories.
  • Search: If needed, search for the customer by name, phone number, or email. Must have at 3 charters to search name
    customer app
  • Customer Overview: After selecting, you'll see the customer's details and can add appointment notes or alert messages.

    customer selected

Step 3: Add Appointment Tags (Optional)

Select any relevant tags from the list to categorize the appointment.

tag

 

Step 4: Select Services

  • Previous Services: You can select from the customer's previous services.
  • New Services: Alternatively, choose a service category and select a new service.
  • Special Requests: If the customer has a request for a specific employee, tick the "Request" box.
services

Step 5: Confirm and Complete

  • After reviewing the details, press Done to finalize the appointment.

booking

Alternative Method: Quick Booking via Time Bar

  • Select a Time: Choose a time slot from the left-hand side of the Appointment Book.
  • Choose an Employee: After selecting a time, pick an employee and continue with the usual steps.