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How to Create a Support Request

If you need help with your Shortcuts system, there are several convenient ways to get in touch with our Support Team. Below are the available options and what to expect from each.

 

1. Phone Support

You can reach our Support Team directly by calling us. Our friendly team is ready to assist you with global 24/7 Support.

Tip: If you prefer not to wait on hold, choose the Callback option. This feature allows you to retain your place in the queue, and a Support Specialist will call you back as soon as it’s your turn.

2. Email Support

You can also send an email to support@shortcutssoftware.com. Please include as much detail as possible about your issue, including:

  • Your business name and contact details

  • A description of the issue

  • Any relevant screenshots or error messages

  • Specific examples

Our Support Team monitors emails during local business hours and will respond as soon as possible.

3. Contact Form

If you prefer, you can submit a support request through our online contact form here. Simply fill out the required details, describe your issue, and submit the form. A member of our team will get back to you shortly.

4. Self-Service via Knowledge Base

Before reaching out, you might find an instant solution in our Knowledge Base at https://help.shortcutssoftware.com/ It’s packed with helpful articles, tutorials, and troubleshooting guides.

Need Urgent Help?

For time-sensitive issues that impact your ability to operate, we recommend calling Support and using the Callback feature to ensure you’re connected as quickly as possible.