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Education cancellations policy

At Shortcuts, we are committed to providing all of our clients with exceptional care. When a customer cancels without giving us enough notice, it prevents us from helping another customer.

We require that you provide us with 2 business days’ notice in the event that you need to cancel or reschedule your appointment. This gives us enough time to allocate your education time slot to another customer.

If you need to change or cancel your appointment please email the team member that organized your session.

If you miss your training session without contacting us  at least 2 business days prior to your scheduled training time, the following fees will be charged:

No show:

  • Session 1 or 2: $250
  • Session 3, 4 or 5: $120

Less than 2 business days’ notice:

  • Session 1 or 2: $120
  • Session 3, 4 or 5: $80

Please note as we are not available Saturday or Sunday, to cancel a Monday appointment you will need to call or email us by 3pm on the Wednesday prior.

Education payment policy for sessions booked online

By signing up for a training session online, you authorise the entire fee to be deducted from the bank account currently held on file, which is the same account used to pay your monthly fee to Shortcuts. The fee will be deducted from your account within 24 hours of booking the session online.

If the payment is unsuccessful, the session will be cancelled and you will receive a phone call or email to confirm payment options and to book another session.